Question 1

Is Alchemy for a certain age group?

Accepted Answer

Alchemy has something for everyone. Our platforms cater to children as young as 3 years old and our tertiary institutes cater to a person of any age looking to earn a certificate or just learn a cool new skill.

Question 2

Can I use a course coupon for more than one course?

Accepted Answer

No. Your course coupon can only be recognized and used once.

Question 3

How do I activate my Alchemy voucher code?

Accepted Answer

1. Click on the unique url provided in your SMS
2. Select the partner you wish to redeem
3. Click redeem to get your code
4. Follow the instructions given to redeem your code. You will need to copy your code and follow the activation link
5. You will receive a new SMS with your new unique link containing your remaining partners after each redemption

Question 4

How do I cancel my subscription to Alchemy?

Accepted Answer

1.  Email hello@alchemyedu.co.za with your cell phone number and we will unsubscribe you, or;
2.  Dial *123#, select 8 to manage your subscriptions, and select 1 to view and cancel subscriptions.

Question 5

How do I qualify for the discounts?

Accepted Answer

You need to make your daily payment of R5 in order to get access to the discounts.

Question 6

What happens if I don't pay in my R5?

Accepted Answer

If you do not pay your daily R5, you will not have access to the four education deals that pertain to that month.

Question 7

What happens if my discount code doesn't work?

Accepted Answer

Contact hello@alchemyedu.co.za

Question 8

I closed my redeemed voucher, where can I find my code?

Accepted Answer

1. Find and open the SMS that you used to redeem. 
2. Open the link in the SMS.
3. Your code will be displayed on that page.
4. If you see your remaining partners on that page, you are on the incorrect link. Go back to the previous SMS that contains the link and follow the steps above.

If you are still struggling, please reach out to hello@alchemyedu.co.za with the cell phone number you used to redeem, and one of our agents will be in touch to help.

Question 9

I redeemed one partner on my voucher, how do I see the remaining partners?

Accepted Answer

1. After redeeming a partner, you will receive a new SMS with a new link to your remaining partners.
2. Click on the link and a page will open with your remaining partners where you can redeem. 
3. If you click on this same link again, it will show you the code you redeemed in that session.
4. To see your remaining partners, repeat the above steps again.